Frequently Asked Questions

What are the precautions that we are taking COVID-19?

The health and safety of our Associates and customers is our top priority, and to support this, we disinfect and clean high-touch surfaces after every customer interaction.

While we’ve always maintained a daily cleaning schedule for our stores, we are also following the recommended guidelines from the CDC that go above and beyond our usual daily cleaning and hygiene process, and actively monitor the CDC’s guidelines for any additions or changes. For your safety and ours, guests buying cars are currently not permitted in the showroom. We are currently assisting customers with online sales both on the telephone and in the parking lot of the dealership. We thank you for being patient with us in order to maintain safe distances and ultimately allowing us the safest environment we can provide.

Are masks required to be worn?

Masks are required for everyone inside our buildings, and during test drives. We hope you understand we feel this is the safest way for us to protect our guests and our team. Our team will wear masks even outside on the lot when we are within 6 feet of anyone.

If I want to buy a car online can I see it in person?

Yes. You deserve to have total confidence in your decision before you purchase a car. Unless otherwise noted, every car you see online is located at a CarVision store and can be seen in person and test-driven prior to buying. Due to the pandemic, please make an appointment so we can have the car ready and upfront for you to see.

What documents do you need to buy a car?

To complete your transaction, you may be required to provide any or all of the following:

• Proof of insurance (required for all vehicle sales)
• Proof of income
• Proof of residence
• Address variance (when the address on a credit application is different than address on driver’s license)

Documentation not listed above may also be required. Your sales consultant will be able to tell you what documentation you will actually need.

Can I split my down payment into multiple payments?

No, your down payment is separate from the amount you are choosing to finance, so it must be paid in full at the time of purchase.

What is the minimum down payment needed to buy a car at Carvision?

There is no minimum down payment required, but the larger the downpayment is the lower your monthly payments will be, you may also reduce your interest rate. Whatever your budget is, we are here to help you.

Can I sell my car to Carvision without buying a car at Carvision?

Yes, and our offer will be the same whether you’re buying from us or not.

What do I need to sell my car?

There are a few items you’ll need:

• Your car’s title or payoff information. All titleholders should be present.
• Valid and current registrations
• Valid state-issued photo ID for all title holders.
• All keys and remotes

Please note that you don’t need these things to get an offer for your car, but if you think you plan to sell when you get your offer, you should come prepared with these items.

What if I owe more than my car is worth?

If your payoff amount is more than the offer for your car, the difference is called “negative equity.” In some cases, the negative equity can be included in your financing when you buy a CarVision car. If not, we’ll calculate the difference between your pay-off and our offer to you and you can pay CarVision directly. CarVision stores accept cashier’s checks, certified checks, certified funds, cash, wire transfer, and debit cards up to 2500$. Our written offers are good for seven days, giving you time to get any necessary funds to settle your transaction.

Do you buy leased cars?

Yes! In most cases, you can sell your leased car in almost the same way as any other financed car. We’ll appraise the car, then contact the leasing company for a payoff quote and process any equity you might have. Please note that some leasing companies will not allow you to sell the car prior to the expiration of the lease. Also, be aware that your leased car might not be eligible for trade-in tax savings. Check with your leasing company for complete details.

Does Carvision Offer Financing?

We work with over 40 different lenders to help you get the lowest rate that you qualify for.

I don’t have great credit, can I still buy a car from Carvision?

Our finance sources accommodate most credit profiles, and every CarVision customer will enjoy the same no-haggle pricing and exceptional customer service.

I am financing through my own institution what do I need for Carvision?

If you already have financing through your bank or an outside lender, you will need to provide a voucher, check, or other proof of financing. Let us know if you need a buyer’s order or bill of sale. We’ll help you with that process.

Does Carvision offer GAP coverage?

Yes. GAP coverage is available to Carvision customers, and it is designed to help cover the difference between the fair market value of your vehicle at the time it’s totaled and your outstanding loan balance.

Do all Carvision cars come with warranties?

Yes. Most of our used cars come with a manufacturer’s warranty still active and those that don’t, come with a 30-Day/1,000-Mile (whichever comes first) Limited Powertrain Warranty.  We also offer a wide variety of extended service contracts to fit every need and budget. See our stores for written details.

Can the extended service contract be included in my monthly payment?

Yes, you can include extended service contracts (often referred as extended warranty)in your monthly payment or purchase it up front using a debit card, cash, or check.

Does Carvison deliver vehicles to my state?

Yes, you can purchase a vehicle online and pay to have it delivered to your door.

How much are my shipping charges?

Shipping charges depend on the vehicle, your location, current market conditions, and any other factors that might impact the cost of delivery. Give us a call so we can get you a shipping quote.

Can I purchase a car online and come pick it up at Carvision?

Yes, we can accommodate you with the virtual sales process, after which you can come and pick up your brand new car.

What is my out the door price?

Your final out-the-door price will include: the listed price of the vehicle, document fee, your local taxes, title and registration fees, and any extras you choose to add, such as an Extended Service Contract or GAP coverage. There may also be a delivery fee based on the address chosen for delivery.